Return Policy

We want every D. LACQUANITI client to feel confident in her purchase.

Full-Price Merchandise
Full-price merchandise may be returned for a refund or exchanged within 14 calendar days of delivery. For purchases made at a D. LACQUANITI boutique, private appointment, or company-operated event, the 14-day period begins on the date of purchase.
Returns and exchanges cannot be accepted after 14 days.

Return Conditions
Merchandise must be unworn, unaltered, and in its original condition, with all tags and original packaging.
Shoes should only be tried on indoors on a clean, carpeted surface. Shoes with marked, scratched, worn, or damaged soles cannot be accepted.
The original shoe box must be placed inside a protective shipping carton. Please do not attach shipping labels, tape, or writing directly to the shoe box.
Returns that do not meet these conditions may be declined and returned to the client.

Requesting a Return or Exchange
Before returning merchandise, please contact shoes@dlacquaniti.com with your name, order number, item being returned, and whether you are requesting a refund or exchange.

Once authorized, returns should be sent to:
D. LACQUANITI
4110 Enterprise Avenue, Unit 201
Naples, Florida 34104
Merchandise returned without prior authorization will not be accepted.

Shipping and Exchanges
For eligible full-price domestic purchases, D. LACQUANITI will provide a complimentary prepaid return label.
The first size exchange on an eligible full-price domestic purchase is also complimentary and is subject to availability.
Original shipping charges and expedited delivery fees are non-refundable.
International clients are responsible for return shipping, duties, and taxes. International exchanges are unavailable.

Final Sale
Sale merchandise, promotional merchandise, gift cards, personalized merchandise, special orders, altered merchandise, and items specifically marked “Final Sale” cannot be returned or exchanged.

Damaged or Incorrect Merchandise
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact shoes@dlacquaniti.com within five calendar days and include your order number and photographs of the merchandise and packaging.
Approved damaged or incorrect merchandise will be returned at no cost to the client.

Refunds
Approved refunds will be issued to the original form of payment after the merchandise has been received and inspected. Please allow five to ten business days for processing.
Purchases made through an independent retailer must be returned directly to that retailer and are subject to the retailer’s return policy.

D. LACQUANITI reserves the right to decline any return that does not meet the conditions of this policy.